SHIPPING AND RETURN CONDITIONS
Shipping conditions
We prepare each order with care so that your Adil & Moi items reach you in the best conditions. 🌿 Your package will be shipped within 2 to 3 working days after validation of your order. We work with reliable carriers to guarantee fast and secure delivery, everywhere in France and Europe. You will receive a tracking number as soon as your package is on its way, in order to follow its progress with complete peace of mind.
Sending
We offer two delivery options to better suit your needs:
Standard delivery: In 3 to 5 working days, at a rate of €4.95. This option is free for all orders over €65.
Express delivery: In 1 to 2 working days, at a rate of €13.95. This option is free for all orders over €90.
Each package is sent with tracking and requires a signature upon receipt to ensure the security of your purchases.
Returns
At Adil & Moi, your satisfaction is our priority. If you are not completely satisfied with your purchase, you have 14 days after receipt to return the products concerned.
Conditions de retour
Your satisfaction is our priority, and we understand that sometimes a product may not meet your expectations. 💛 You have 14 days from receipt of your order to return an unused item to us , in its original packaging. To facilitate the return, contact our customer service to obtain the necessary instructions. Upon receipt and validation of your return, we will proceed to the refund or exchange according to your preference.
Items must be in their original condition, unworn and unwashed, with all tags intact.
Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
To initiate a return, please contact us at contact@adiletmoi.fr with your order number and the items concerned. We will then guide you through the return process.